Role of ODT Hub Operations
ODT Hub Operations operates a 24-hours-a-day, 365-days-a-year service.
ODT Hub Operations is overseen by Julie Whitney (Head of Service Delivery - ODT Hub (Clinical Lead)) and is managed by Michael Stokes (Operations Manager – ODT Hub). They are supported by an Operational Lead, Project Coordinator, Training and Development Lead, Team Managers, Organ Allocation Specialists and Admin Staff.
The role of ODT Hub Operations is varied and includes a range of responsibilities:
- Donor referral service for all potential donors
- Undertaking registration checks on the Organ Donor Register (ODR)
- Receiving and recording information on potential and actual donors
- Matching and allocating organs in accordance with the national sharing schemes
- Registering patients on the super/urgent heart/lung, super urgent liver listings
- Providing a limited out of hours registration service for Elective patients
- Transport coordination and flight authorisation
- Coordination and allocation of the National Organ Retrieval Service
- Organs for research
- Gathering patient follow-up information post-transplantation
- Implementing procedural changes based on advisory group output
- Responding to general telephone enquiries outside of normal working hours
- Monitoring building security and services
- A central point for expert advice on offering and allocation, also a calming voice in the organ donation chain
On average, the ODT Hub Operations processes:
- 25,000 calls per month
- 150,000 messages per year
- Over 3,000 emails per month
- Over 1,000 donors per year
Contacting ODT Hub Operations
Please note that these phone numbers are for internal use only.
Direct dial: (0117) 975 7580
Switchboard: (0117) 975 7575
Direct fax: (0117) 975 7599
In the event of a phone failure the phones will automatically switch to the ODT Hub Operations using the emergency phone number (0117) 931 4777.